Direct Response Call Centers

Wednesday, November 30, 2011 5:26
Posted in category Business & Finance

Have you ever seen a product that was for sale on the television or online that offered a tollfree number that you could call to order the product right now? Chances are that in just a few minutes of watching local TV stations or browsing the web, you will find hundreds of these products that offer a tollfree line. The reps at the other end – that caring and friendly voice you hear that can attend to your needs – are happy workers who are employed at direct response call centers

Something that many people are entirely unaware of is that direct response call centers are usually located overseas, where services providers ensure that reps are trained in every aspect of the product being sold so that they can offer you the best assistance and enjoy the highest closing rate, upsell rate and cross-sell rate for their clients who are creating, marketing and selling the products to consumers.

What Are Direct Response Call Centers?
Chances are good that you have already talked to a helpful representative at direct response call centers before, and you may have not even realized it. The term direct response call centers implies that the call center is staffed with reps that are trained about particular products and or services that are being advertised, in which many inbound calls come in daily with customers seeking either more information or to purchase the products and or services. They are an essential part of most marketing campaigns during the present day.

How Direct Response Call CenterIncrease Profits?
With the best direct response call centers, you can actually realize a vast increase in your profit margins. First off, if you are smart and you choose to outsource your direct response call centers, you will already be greatly reducing your overhead and improving your return on investment. Secondly, the best direct response call centers have excellently trained reps that are sales pros, and that know how to upsell and cross-sell and even dissuade customers from making returns or canceling subscriptions.

The best direct response call centers have reps that average at least a 60% closing rate, and some that are superstars with much higher closing rates. Finding the best direct response call centers is something that should be carefully researched: look at their client history, client reviews and quality assurance and sales reports so that you can make an educated decision on what services provider you should place your trust in for your successful sales campaign.

Author bio:

InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center
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